FAQ's
Frequently Ask Questions
1. Do you offer free shipping?
Yes, we offer free shipping on orders over $100 to US. For orders below this amount, standard shipping rates apply.
2. How long will it take to receive my order?
Shipping times vary depending on your location and the products you've ordered. Typically, orders are processed and shipped within 7 days, and delivery usually takes between 3-7 days.
3. What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options.
4. Can I return or exchange items if I'm not satisfied?
Yes, we offer a hassle-free return and exchange policy. If you're not satisfied with your purchase, you can return the item(s) within [specified timeframe] for a refund or exchange. Please refer to our Returns & Exchanges policy for more information.
5. Are your products safe for pets?
Yes, we prioritize the safety and well-being of pets. We carefully vet all our suppliers and products to ensure they meet high-quality standards and are safe for use with pets. Additionally, we offer a range of pet care products, including grooming supplies and dietary supplements, to help keep your pets healthy and happy.
6. Do you offer bulk discounts for pet supplies?
Yes, we offer bulk discounts on select products for customers looking to purchase larger quantities. Please contact our customer service team for more information on bulk pricing and ordering.
7. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and progress of your delivery online.
8. Do you offer pet grooming services?
Currently, we do not offer pet grooming services. However, we do carry a range of grooming supplies and accessories to help you maintain your pet's hygiene and grooming needs at home.
9. Do you offer any pet-related products?
Yes, we offer a variety of pet-related products, including pet shampoos, pet odor eliminators, pet stain removers, and more. Our pet products are designed to help you keep your furry friends clean and healthy.
10. Are your products tested on animals?
No, we do not test our products on animals. We are committed to cruelty-free practices and the well-being of all animals.
11. Do you offer any subscription services for your products?
Yes, we offer a subscription service for many of our products. This allows you to receive your favorite products on a regular basis without the hassle of reordering.
12. Do you offer any discounts or promotions?
Yes, we regularly offer discounts and promotions on our products. Be sure to check our website or sign up for our newsletter to stay up-to-date on the latest deals.
13. How can I contact customer service?
You can reach our customer service team by phone at [phone number] or by email at oretlallc@gmail.com. Our team is available 8AM-5PM from Monday- Sunday to assist you with any questions or concerns.
14. Do you offer any guarantees on your products?
Yes, we offer a satisfaction guarantee on all of our products. If you are not completely satisfied with your purchase, please contact us for a refund or replacement.
15.Do you have a physical store?
No, we operate exclusively online. This allows us to offer competitive prices and a wider selection of products to our customers.
Feel free to customize these FAQs to better suit your store's specific offerings and policies. Thank you!
Soretla Team
1. Do you offer free shipping?
Yes, we offer free shipping on orders over $100 to US. For orders below this amount, standard shipping rates apply.
2. How long will it take to receive my order?
Shipping times vary depending on your location and the products you've ordered. Typically, orders are processed and shipped within 7 days, and delivery usually takes between 3-7 days.
3. What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options.
4. Can I return or exchange items if I'm not satisfied?
Yes, we offer a hassle-free return and exchange policy. If you're not satisfied with your purchase, you can return the item(s) within [specified timeframe] for a refund or exchange. Please refer to our Returns & Exchanges policy for more information.
5. Are your products safe for pets?
Yes, we prioritize the safety and well-being of pets. We carefully vet all our suppliers and products to ensure they meet high-quality standards and are safe for use with pets. Additionally, we offer a range of pet care products, including grooming supplies and dietary supplements, to help keep your pets healthy and happy.
6. Do you offer bulk discounts for pet supplies?
Yes, we offer bulk discounts on select products for customers looking to purchase larger quantities. Please contact our customer service team for more information on bulk pricing and ordering.
7. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and progress of your delivery online.
8. Do you offer pet grooming services?
Currently, we do not offer pet grooming services. However, we do carry a range of grooming supplies and accessories to help you maintain your pet's hygiene and grooming needs at home.
9. Do you offer any pet-related products?
Yes, we offer a variety of pet-related products, including pet shampoos, pet odor eliminators, pet stain removers, and more. Our pet products are designed to help you keep your furry friends clean and healthy.
10. Are your products tested on animals?
No, we do not test our products on animals. We are committed to cruelty-free practices and the well-being of all animals.
11. Do you offer any subscription services for your products?
Yes, we offer a subscription service for many of our products. This allows you to receive your favorite products on a regular basis without the hassle of reordering.
12. Do you offer any discounts or promotions?
Yes, we regularly offer discounts and promotions on our products. Be sure to check our website or sign up for our newsletter to stay up-to-date on the latest deals.
13. How can I contact customer service?
You can reach our customer service team by phone at [phone number] or by email at oretlallc@gmail.com. Our team is available 8AM-5PM from Monday- Sunday to assist you with any questions or concerns.
14. Do you offer any guarantees on your products?
Yes, we offer a satisfaction guarantee on all of our products. If you are not completely satisfied with your purchase, please contact us for a refund or replacement.
15.Do you have a physical store?
No, we operate exclusively online. This allows us to offer competitive prices and a wider selection of products to our customers.
Feel free to customize these FAQs to better suit your store's specific offerings and policies. Thank you!
Soretla Team