Shipping Policy

1. Processing Time: Orders are typically processed and shipped within 1-3 business days from the date of purchase. Please note that processing times may vary during peak seasons or promotional periods. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

2. Shipping Methods: We offer several shipping options to accommodate your needs:

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days.
  • Priority Shipping: Estimated delivery within 1-2 business days.

Please note that shipping times are estimates and may vary depending on your location, carrier delays, and other factors beyond our control.

3. Shipping Rates: Shipping rates are calculated based on the weight of your order, shipping method selected, and destination address. You can view the shipping cost for your order during the checkout process before making a purchase. We occasionally offer free shipping promotions, so be sure to check our website for any ongoing deals or discounts.

4. International Shipping: We currently ship to select international destinations. International orders may be subject to additional customs fees, taxes, or import duties imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost at checkout. Please check with your local customs office for more information on potential fees and regulations.

5. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can track the status and delivery of your order using the provided tracking information on the carrier's website.

6. Order Changes and Cancellations: If you need to make changes to or cancel your order after it has been placed, please contact us as soon as possible. We will do our best to accommodate your request; however, once an order has been processed and shipped, we are unable to make changes or cancelations.

7. Lost or Damaged Packages: In the rare event that your order is lost or damaged during transit, please contact us immediately. We will work with the carrier to initiate a claim and provide you with a replacement or refund as necessary. Please retain all packaging materials and documentation for inspection by the carrier.

8. Contact Us: If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at oretlallc@gmail.com Our customer service team is here to assist you with any inquiries and ensure a smooth shopping experience.

Thank you for choosing Soretla for all your pet needs. We appreciate your business!

Soretla Team